Our
Policies /
CANCELLATIONS
At Mānutai, your treatment time and space are reserved especially for you. We value your presence and ask that you respect the retreat's scheduling policies. Should you need to cancel or reschedule, please notify our team AT LEAST 48 hours' prior for Ritual Packages and 24 hours' notice for all other appointments.
Any cancellation with less than the required notice period are subject to a cancellation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service.
We recognize the time of our clients and staff is valuable and send out reminders by text message and email where possible 24 hours before your appointment.
A credit card or prepayment may be required to reserve appointments at our discretion.
When you schedule your appointment with us, you are agreeing to these policies.
If for any reason Mānutai Day Spa Retreat needs to reschedule or cancel an appointment, as much notice as possible will be given in advance.
COMPLAINTS
Although we make every effort to ensure you have a great experience during your visit, we encourage you to reach out if you weren't satisfied with a service that you received.
Please let one of our friendly team at Mānutai know if you have any concerns so that we can work together to resolve the issue. All complaints to be directed via email at relax@manutai.com
GIFT VOUCHERS
We have Gift Vouchers available, known as Blessings, for a value amount of any service that you prefer. Our Gift Vouchers can be purchased instore with a hard copy to present to the recipient or Online with an electronic voucher format sent to your email address. If you would like a hard format sent to the recipient then we are able to send through the courier post (Please note we require an extra $5.50 for postal charges).
Our vouchers are like cash. If defaced or altered in any way, the voucher will be voided. If lost please get in contact with Mānutai Day Spa, and we will have it in our records including sender and recipient information.
We value your voucher and treat it just like any other payment. Your voucher will have a one year fixed term viability from date of issue and can not be exchanged for product, sales or cash back. It must be redeemed using the service offered or any other services that total to the value amount.
We request that you state you have a voucher upon making appointment, with your voucher code so we are able to record from our side.
LATE ARRIVALS
We understand that sometimes being late is unavoidable. However, depending on circumstances, we may be forced to shorten or reschedule your serviced appointment. We have implemented a 15 minute grace period system between scheduled appointments to ensure that your treatment can flow smoothly and not over lap into our next appointment.
Clients who arrive after the grace period will be charged in full for their scheduled session, but will receive an abbreviated, pro rated session. For example, you arrive 15 minutes late, and after the grace period you will now receive a 45 minute session and
be charged full price of a 60 minute session.
PAYMENTS
Payments of service can be made via direct bank transfer on our premises or in advance.
Cash payments are acceptable.
RITUALS - Require a 50% deposit upon booking to secure your appointment. This 50% is non refundable.
PRICING & SERVICES
We are constantly expanding our services to bring you the latest and greatest! While we make every effort to keep our website and menu updated, please note that prices and services are subject to change at any time without prior notice.
All prices are in New Zealand Dollars and include GST. We incur an extra surcharge for international payments on voucher or product purchases made online.
PUBLIC HOLIDAYS
There is a 15% surcharge on Public Holidays which goes toward off setting the extra expense incurred when operating on these days.
We will not be operating during Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Waitangi Day, and Matariki.
RIGHT TO REFUSE
We strive to treat all clients with respect, and we expect our staff to be treated in the same manner. If our staff are treated inappropriately we reserve the right to refuse service or not complete your session. In this instance we WILL NOT provide refunds.
RITUALS & GROUP BOOKINGS
Our Rituals are our Specialty and include packaged services with more than one treatment involved, and take up an amount of time and effort to provide for you. We require a 50% NON-REFUNDABLE deposit upon booking your Ritual. This is to ensure sincerity and avoid any cancellations or No-Shows on the day.
We require 48 hours' notice to cancel your appointment, however, you will not be refunded your deposit. We require a 24 hours' notice to reschedule your Ritual (no extra charges required). We know that sometimes life can get in the way and therefore allow you to contact our staff to make any arrangements.
Rua Couples Massage appointments also require a 50% deposit upon booking and ritual policy applies.
We will need at least 24 hours' notice MINIMUM to book your
Rua Massage, or Ritual for two, to allow preparation of staff availability for your appointment.
We are unable to tend to large group bookings, but we can provide Rituals for two people comfortably in an intimate and cozy setting. Our team and retreat are small and we prefer to provide all services with a more personable and gentle touch.
SPA ETIQUETTE
Here at Mānutai we encourage all to come as they are, regardless of ethnicity, gender, sexual orientation, religious background, etc.
We encourage parents with newborns and young children to also indulge in a Mānutai experience. We are a family orientated retreat that allows you to bring your child if circumstances prohibit from doing so.
We are ALLIES of the LGBTQ+ community and encourage our rainbow whanau to feel comfortable, at home, and accepted.
Mānutai boasts in being Wellington's own safe space for Trans, Non-binary and BIPOC individuals. We encourage you to feel secure in a relaxing non-judgemental environment.